FAQs & Reviews

You can pay securely online by card at checkout, or choose cash on delivery.

Yes — you can cancel at any time before your order has been dispatched. Email info@timezone.jo and we'll take care of it.

Orders are usually dispatched within 1 business day of payment, and domestic delivery takes a further 1–3 days in transit. Our warehouse operates Saturday–Thursday, excluding national holidays.

Shipping is calculated at checkout based on the weight, dimensions, and destination of your order — the price shown at checkout is final.

Yes — once your order is dispatched, you'll receive a tracking link by which you can follow its progress. If delivery is taking longer than expected, contact us and we'll look into it.

Yes, as long as your order hasn't been dispatched yet. Contact us as soon as possible with the updated address.

We'll dispatch the rest of your order right away and cancel and refund the out-of-stock item, or contact you to ask whether you'd rather wait for it to be restocked.

We don't offer refunds on returns — only exchanges. You have 3 days from receiving your item to request an exchange, and the item must be unworn/unused, with all tags attached and in its original packaging.

Email us at info@timezone.jo. If it's approved, we'll send you instructions on how and where to send your item back. Please don't send items back before requesting an exchange, as they won't be accepted.

No — items bought on sale, or during a promotion of 25% off or more (starting 3 days before the promotion is announced), aren't eligible for exchange. Gift cards are excluded as well.

Please inspect your order as soon as it arrives and contact us immediately so we can make it right.

Yes. Time Zone is a certified, authorized retailer for every brand we carry — nothing we sell is grey market. Every watch we sell is guaranteed, backed by a 2-year international warranty.

When you buy from Time Zone, you're buying through a certified, authorized retailer — your watch is 100% original and comes with our guarantee attached directly to your purchase. If you ever need to use that guarantee, you can bring your watch straight to us, rather than going back to the store you bought it from and waiting for them to send it to us on your behalf. Buying directly from Time Zone means a faster, simpler path to warranty service from day one.

No — the metals and finishes we use are selected to hold their color over time and won't fade or change on their own. That said, we recommend keeping watches, jewelry, and accessories away from perfumes, lotions, and other chemicals, as repeated direct contact can affect the surface finish over the long run.

Through Watch Works, our dedicated after-sales service for watch repairs and warranty claims. Call 0778484740 or 06-5549898.

Time Zone has branches across Jordan. See our Branches page for the full list, addresses, and opening hours.

Yes — every product page shows an "Available in store at" section listing exactly which of our branches currently have that item in stock.

Email us at info@timezone.jo, or message us on WhatsApp at +962 7 7848 4740 (or using the chat button on the site).